Privacy Policy

Janssen-Cilag NV is involved with privacy issues and would like you to know how we collect, use and disclose information. This Privacy Policy describes our practices relating to information, which we or our service providers collect through the website or web property (including, for example, a mobile website or application) that we implement and manage and from where you reached this Privacy Policy (hereinafter referred to as “site”). By giving personal details to us or by using the website, you agree to the conditions of this Privacy Policy.


Information that you provide

On some pages of the site, you may be asked to send your personal details to enable you to benefit from specific parts (such as the newsletter, tips/suggestions, order processing) or participate in a particular activity. You will be informed which information is required and which information is optional.

We can combine the information that you send in with other information that we have collected about you, both online and offline. We can also combine this with information about you that we have received through other sources, such as Johnson & Johnson operating companies, public information sources (including information from your public profiles op sociale media) and other external parties.

Passively collecting and using information

While you are browsing through a site, certain information can be collected passively (i.e. it is gathered without you actively providing the information) using different technologies and resources, such as Internet Protocol addresses, cookies, Internet tags and the collection of browsing data.

Read the Cookie Policy and check the Cookie Panel for detailed information about cookies and other tracing technologies used on our site. This policy also gives you information about how cookies and tracing technologies can be turned off if you do not consent to their use. If you do not turn off cookies or other tracing technologies, your use of them allows us to assume that you consent to them.

How we use and disclose information

We use and disclose information that you have given us in the manner explained to you when it is collected.

We also use information from and about you:

We also disclose information that is collected via the site to:

In addition, we use and disclose the information collected via the site as we see fit or necessary: (a) as far as prevailing legislation permits, including laws outside the country where you live; (b) to comply with the process of law; (c) to comply with requests from public and government bodies, including public and government bodies outside the country where you are living; (d) to uphold our general conditions; (e) to protect our activities or those of our affiliated companies; (f) to protect our rights, privacy, safety or property and/or that of our affiliated companies, you or others; and (g) to enable us to apply available solutions or to minimize loss that we have to contend with. We can also use or disclose information collected via the site in other ways with your consent.

We also use and disclose information that we have collected passively as described above, under “Passively collecting and using information” and for other purposes, except where we are otherwise obliged under the prevailing law (for example, if we must treat such information as being personal details). Furthermore, we can use and disclose information that is not personal for any purpose we desire. If we combine information that is not personal with information that is personal (such as combining your name with your geographic location), we will treat the combined information as personal information while it is combined.


This Privacy Policy is not directed at and we are not responsible for the privacy, information and other practices of third parties, including third parties who operate a site or web property (including, without limitation, all applications), which is available via this site or for which this site contains a link. The availability of or placing a link to such a site or property on the site implies no recommendation from us or our affiliated companies.


We use reasonable organizational, technical and administrative measures to protect the personal information in our possession. Unfortunately, no 100% safety guarantee can be offered for any data exchange whatsoever over the Internet or for any data storage system. If you have reason to believe that your interaction with us is no longer secure (for example, if you think that the security of one of your accounts with us is compromised), please contact us immediately about this problem in accordance with the section “Contacting us” below.


Your choices concerning our use and disclosure of your personal information

We offer you choices concerning our use and disclosure of your personal information for marketing purposes. You can choose to opt out of the following:

We try to fulfil your request(s) as quickly as possible. We would point out that, if you withdraw as described above, we will not be in the position to remove your personal information from the databases of our affiliated companies with which you have already shared your personal information (i.e. from the date when we processed your request to withdraw). If you opt to no longer receive any marketing-related messages from us, we can still send you important transactional and administrative messages, which you cannot opt not to receive any longer.

How you can gain access to, make changes in or remove your personal information

If you want to view, correct, update or remove the personal information that you have given us via the site, please contact us via We try to fulfil your request as quickly as possible.


We will retain your personal information for as long as this is needed for the purposes summarized in this Privacy Policy, unless a longer retention period is required or permitted by law or otherwise to fulfil a statutory obligation.


The site is not aimed at persons younger than 18 years and we ask those persons not to provide any Personal Information via this site.


Your personal information can be stored and processed in any country where we have facilities or service providers. By using our site or giving us permission (where compulsory by law), you agree to the exchange of information to countries other than the country where you are living, including the United States, which can apply data protection laws differing from those in your own country.


Unless we specifically request or ask for it, we ask you not to disclose any sensitive personal information to us (for example, information relating to racial or ethnic origin, political opinion, religion or other convictions, health, criminal background or membership of a trade union) on or via the site or otherwise. In those cases where we ask you to provide us with sensitive information, we do this with your express permission.


We can change this Privacy Policy. Check the “LAST UPDATED” legend at the top of this page to see when this policy was last updated. Changes in this Privacy Policy enter into effect when we post the revised Privacy Policy on the site. Your use of the site following these changes means that you agree to the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact us via e-mail to or write to the following address:

Janssen-Cilag NV
Antwerpseweg 15-17
2340 Beerse
0800 93 377